Shipping & Returns

Where we ship

We currently ship to addresses in the United States only.

How long it takes

Orders are usually processed within 1–3 business days. Delivery then takes about 2–3 weeks to most US addresses, because our blankets ship from our fulfillment partner’s overseas warehouse. During the holiday season, carriers may need a few extra days.

Once your order ships, you’ll get a tracking number by email. Tracking can take a few days to show movement at first. That’s normal for international parcels.

Holiday orders

To have your blanket arrive before December 25, we recommend ordering by early December. We can’t guarantee delivery dates.

Lost or late orders

If your order hasn’t arrived within 30 days of shipping, email us and we’ll look into it with the carrier. If it’s lost, we’ll send a replacement or a full refund.

Returns and refunds

If your blanket arrives damaged, defective or isn’t what you ordered, email hello@doodlecozy.com within 30 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, and you won’t need to send the item back.

Changed your mind? Unused, uncolored blankets can be returned within 30 days of delivery for a refund of the item price. Please email us first for return instructions. Return shipping is paid by the customer. Because they’re personalized, blankets that have been colored in can’t be returned unless they were defective.

Refunds go back to your original payment method, usually within 5–10 business days after we approve them.

Cancellations

You can cancel for a full refund any time before your order ships. Just email us as soon as possible.